Privacy Policy

Last updated: March 14, 2026

1. Introduction

Staffley.AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist and call handling services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, business name, phone number)
  • Call recordings and transcripts processed through our service
  • Caller information captured during calls (names, contact details, enquiry details)
  • Payment and billing information
  • Communications with our support team

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process calls and capture lead information on your behalf
  • Send you notifications about calls and leads
  • Process payments and manage your account
  • Respond to your enquiries and provide customer support
  • Send you updates about our services (with your consent)
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our platform
  • Third-party integrations that you choose to connect
  • Law enforcement or regulatory bodies when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. You can request deletion of your data at any time by contacting us.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@staffley.ai or through our contact page.