Keep Tenants Happy. Automatically.
Staffley answers every tenant call, captures maintenance requests, and books contractor appointments — so your team can focus on managing properties.
The Property Management Problem
Tenants call when issues arise — often outside office hours. If they can't reach you, small problems become big complaints.
Your team is out on property inspections when tenants call
Maintenance requests come in after office hours
Tenants with urgent issues can't reach anyone at weekends
Multiple properties mean multiple tenant calls at once
Logging maintenance requests manually wastes time
Tenant satisfaction drops when calls go unanswered
Coordinating contractor appointments disrupts your day
How Staffley Works for Property Management
Staffley acts as your always-available property helpline — professional, efficient, and ready to help tenants around the clock.
Answers Every Call
Whether you're on-site or in meetings, Staffley picks up every tenant call and handles it professionally.
Books Contractor Visits
Tenants confirm their availability. Staffley schedules contractors and syncs with your system.
Captures Property Details
Address, unit number, issue description, and urgency level are logged automatically.
Sends Confirmations
Tenants receive automatic SMS confirmation with appointment details and contractor information.
Triages Urgency
Emergency issues like flooding or gas leaks are flagged immediately for your urgent attention.
Logs Everything
Complete maintenance records are captured for every call — no manual data entry needed.
A Typical Staffley Call
See how Staffley handles a tenant maintenance request while your team is out on site.
Tenant
Hi, I'm calling about a problem in my flat. The boiler isn't working properly — it's making a strange noise and the heating isn't coming on.
Staffley
I'm sorry to hear that. Let me get the details so we can arrange for someone to look at it. Could I take your name and the property address?
Tenant
It's Sarah Collins, Flat 4, 23 Wellington Road.
Staffley
Thank you Sarah. And when did you first notice the issue with the boiler?
Tenant
It started making the noise yesterday, but this morning the heating wouldn't come on at all.
Staffley
I understand — that's not ideal with the cold weather. Just to check, do you still have hot water, or is that affected too?
Tenant
Hot water is fine, it's just the heating.
Staffley
Okay, that's helpful to know. I'll arrange for our heating engineer to come and take a look. When would suit you for a visit?
Tenant
I work from home on Fridays, so tomorrow would be perfect.
Staffley
I can book the engineer for tomorrow morning, around 10am. Does that work?
Tenant
Yes, that's fine.
Staffley
Perfect. Could I take a contact number in case the engineer needs to reach you?
Tenant
07700 890123.
Staffley
All booked, Sarah. The heating engineer will visit tomorrow at 10am. You'll receive an SMS confirmation. Is there anything else I can help with?
What Property Managers Gain with Staffley
Happier Tenants
Every call is answered instantly. Issues are logged and addressed — improving tenant satisfaction.
24/7 Maintenance Line
Tenants can report issues at 10pm on a Sunday. Staffley captures everything for Monday morning.
Emergency Triage
Urgent issues like gas leaks or flooding are flagged immediately for your urgent attention.
Team Freed Up
Your property managers focus on site visits and relationships instead of answering phones.
Complete Maintenance Records
Every issue is logged with property details, descriptions, and resolution status.
Contractor Coordination
Appointments are scheduled automatically, reducing back-and-forth coordination.
Works for All Property Types
Residential Blocks
Tenant maintenance requests for flats and apartments with unit details and access instructions captured.
HMO Properties
Shared house issues logged with room identification and communal area problems tracked.
Commercial Units
Business tenant requests with trading hours and access requirements noted.
Student Accommodation
High-volume maintenance requests during term time handled efficiently.
Holiday Lets
Guest issues and turnover requests captured with check-in/out dates noted.
Large Portfolios
Multi-property management with issues routed to appropriate property managers.
Ready to Improve Tenant Experience?
Let Staffley handle tenant calls so your team can focus on property management.